Terms of Service

Welcome to MK.Jewel! By accessing or using our website and services, you agree to comply with and be bound by these comprehensive Terms of Service. These terms govern all aspects of your use of our website, including browsing, transactions, communication, and any other interactions with MK.Jewel. If you disagree with any part of these terms or do not wish to comply with them, we kindly ask you to discontinue using our website and services immediately.

Our Commitment

At MK.Jewel, we are deeply committed to delivering exceptional jewelry and personalized engraving services that hold a special place in your heart. Our mission is to craft timeless pieces that capture and celebrate your most cherished moments while ensuring the highest levels of quality and craftsmanship. We strive to provide an experience that reflects our dedication to excellence, transparency, and customer satisfaction. These terms aim to create a secure and seamless environment for all our customers and visitors.

User Eligibility and Responsibilities

By using our services, you affirm that you are at least 18 years old or that you have obtained the express consent and supervision of a legal guardian to engage with us. Furthermore, you agree to provide accurate and up-to-date information throughout your interactions with us. This includes placing orders, submitting details for customizations, creating accounts, and any other form of communication. Failure to provide accurate information may lead to order cancellations or account restrictions. You bear full responsibility for your actions while engaging with our services.

Lawful Use of Our Services

MK.Jewel provides its website and services solely for lawful and ethical purposes. Activities that violate the law, infringe upon intellectual property rights, or compromise the security and integrity of our website, such as hacking, data scraping, or unauthorized duplication of content, are strictly prohibited. Any detected violations may result in immediate termination of access to our services, as well as potential legal consequences. We reserve the right to monitor activity to ensure compliance and protect our platform.

Product Information and Pricing

MK.Jewel takes significant care to ensure that all product descriptions, images, prices, and specifications displayed on our website are as accurate and detailed as possible. However, errors or discrepancies can occasionally occur due to technical issues or human oversight. In cases of pricing inaccuracies, incorrect availability, or description errors, we reserve the right to rectify the mistake and, if necessary, cancel the affected order. Our team will work diligently to provide clear communication and reasonable solutions to any such issues, prioritizing your satisfaction.

Personalized Engraving Service

Our personalized engraving service is at the heart of MK.Jewel, allowing you to add a distinctive and meaningful touch to your jewelry pieces. We take immense pride in delivering custom creations that reflect your unique sentiments and preferences. However, it is your sole responsibility to review and verify the engraving details provided during the order process. MK.Jewel retains the right to refuse engraving requests containing inappropriate, offensive, or harmful content. Our goal is to uphold the values of respect and thoughtfulness in every piece we create.

Payments and Transactions

All payments for orders placed with MK.Jewel must be made in full at the time of purchase to confirm the transaction. By proceeding with an order, you authorize MK.Jewel to process the payment through your selected method. In cases where payment issues arise, such as insufficient funds, declined transactions, or suspected fraudulent activity, we reserve the right to cancel the order or request further verification. We ensure that all transactions are conducted securely to protect your financial information.

Shipping and Delivery

MK.Jewel is dedicated to delivering your orders with care and efficiency. Shipping times are estimated based on the details provided during checkout, but please note that delays may occur due to external factors such as carrier issues, customs processing, or unforeseen circumstances. While these situations are beyond our control, we are committed to working closely with you to address any shipping-related concerns. Your satisfaction remains a top priority, and we aim to resolve any delivery issues promptly and effectively.

Returns and Refunds

Our return and refund policy is designed to provide peace of mind when shopping with MK.Jewel. Eligible items may be returned in accordance with our policy, which is detailed on our website. It is important to note that custom or engraved products are typically non-returnable unless a defect or error has occurred on our part. We encourage you to contact our team with any concerns regarding returns or refunds, and we will strive to find a fair and satisfactory resolution.

Privacy and Data Usage

Protecting your privacy is a core value at MK.Jewel. The personal information you provide, including your name, contact details, and payment information, is used exclusively for processing orders, facilitating delivery, and providing customer support. Under no circumstances will we use your information for marketing purposes or share it with third parties without your explicit consent. For more detailed information, we encourage you to review our comprehensive Privacy Policy, which outlines how your data is managed and protected.

Intellectual Property Rights

All content displayed on the MK.Jewel website, including text, images, product designs, and logos, is the exclusive intellectual property of MK.Jewel. These materials are protected by copyright and trademark laws and may not be reproduced, distributed, or utilized in any form without prior written permission. Any unauthorized use of our intellectual property will be considered a violation and may result in legal action.

Limitation of Liability

MK.Jewel is committed to providing a reliable and high-quality experience for all users. However, we cannot be held liable for indirect, incidental, or consequential damages arising from the use of our website or products. Our liability, if applicable, will be strictly limited to the amount paid for the product in question. We encourage users to contact us directly with any concerns to ensure that issues are resolved amicably and promptly.

Changes to Terms of Service

MK.Jewel reserves the right to update or modify these Terms of Service at its sole discretion. Changes will take immediate effect upon being posted to this page. By continuing to use our website after such updates, you agree to the revised terms. We recommend reviewing this page regularly to stay informed of any changes and ensure your continued compliance with our policies.

Contact Us

We welcome your questions, feedback, and concerns regarding our Terms of Service or any aspect of our services. MK.Jewel values open communication and is committed to assisting you with any inquiries. Please do not hesitate to reach out to us via email at mkjewel.studio@gmail.com, and we will respond promptly. Thank you for choosing MK.Jewel, and we look forward to creating memorable experiences through our jewelry.